Frequently Asked Questions

Everything you need to know about your gear and delivery across the Asia Pacific region.

How long does shipping take within the Asia Pacific region?

Standard shipping typically takes 5-10 business days depending on your location. Express options are available for major metropolitan areas in Australia, New Zealand, and Singapore.

Can I return my sports apparel if it doesn't fit?

Yes, we offer a 30-day return policy for all unworn items with original tags. Please ensure the product is in its original packaging when initiating a return through our online portal.

Are your performance shirts moisture-wicking?

Absolutely. All our official parkrun technical tees are made from high-quality, breathable recycled polyester designed to wick sweat away and keep you cool during your 5k.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Afterpay in selected countries.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking link and ID to monitor your package's journey in real-time.

Do you offer bulk discounts for running clubs?

We currently focus on individual sales to support the parkrun community, but for large event inquiries, please contact our support team directly for assistance.